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What does “I can see why that’s frustrating” mean?
Show that you understand why someone is annoyed.
When do you say it? Use it when a customer is upset and you want to show understanding.
When to use it
Use it when a customer is upset and you want to show understanding.
Natural examples
- I can see why that's frustrating. — Example
What someone may say back
- Thanks for understanding. — Customer feels heard.
Usage note
Follow it with an offer to help.
Try it in real life
Use this phrase after a customer explains a problem, before you offer the next step.