1. Overview
This Privacy Policy explains how Chatsifieds.com may collect, use, disclose and protect personal information when you use our website, Phrase Wall features, quizzes, partner enquiry forms, business sponsorship features and related services.
We aim to collect only the information reasonably needed to operate the website, support learners, manage business enquiries and improve our services.
2. Information we may collect
Depending on how you use the website, we may collect:
- contact details such as name, email address, business name and phone number if you submit an enquiry;
- business details, logo, offer details, links, discount codes and sponsor information if you apply to sponsor a phrase or category;
- learning interaction details such as quiz responses, certificate name entries, saved phrases or phrase submissions if those features are used;
- technical data such as IP address, browser type, device information, referring pages, approximate location, cookies and analytics data;
- messages, feedback, support requests and moderation information.
3. How we use information
We may use personal information to:
- operate and improve Chatsifieds.com and Phrase Wall;
- respond to learner, student, parent, teacher or business enquiries;
- manage sponsor cards, partner pages, student offers and business pricing enquiries;
- display approved business information or sponsored content that a partner asks us to publish;
- send service messages, support replies or agreed marketing messages;
- protect the website from misuse, spam, fraud, security risks and unlawful activity;
- analyse website performance and improve content, search visibility and user experience.
4. Business partner information shown publicly
If a business sponsors a phrase, category or offer, we may publish agreed business information on public pages. This may include business name, suburb, website link, logo, offer description, discount code, booking link, call to action and partner profile information.
Business partners should not provide personal information about staff or customers unless they have permission and it is appropriate for public display.
5. Cookies, analytics and advertising
We may use cookies, analytics tools, advertising scripts, embedded content and similar technologies to understand website usage, improve performance, show advertising, measure engagement and protect the website. More information is available in our Cookie Policy.
6. Disclosure to third parties
We may disclose information to service providers who help us operate the website, including hosting providers, email providers, analytics providers, security tools, payment or invoicing providers, website service providers, advertising services and professional advisers.
We may also disclose information where required or authorised by law, to protect rights or safety, or to investigate misuse of the website.
7. Overseas services
Some technology providers, analytics tools, advertising services or hosting-related services may store or process information outside Australia. Where practical, we use reputable service providers and limit the information shared to what is needed for the relevant service.
8. Email and marketing communications
If we send commercial electronic messages, we will aim to identify the sender, send messages with consent where required, and provide a functional unsubscribe option where required by Australian spam laws.
9. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No website can be guaranteed completely secure.
10. Access and correction
You may contact us to ask for access to personal information we hold about you or to ask us to correct it. We may need to verify your identity before responding.
11. Children and students
Chatsifieds.com is intended for general learning audiences. Children should use the website with parent, guardian or teacher guidance where appropriate. We do not knowingly seek sensitive personal information from children.
12. Contact and complaints
For privacy questions, access requests or complaints, contact [email protected]. We will try to respond within a reasonable time.