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Teacher answer key

Unit 6: Working in a café: Answer Key

For teachers. Exercises use only material from the lessons, so check any answer against the lesson if a learner disagrees. Dialogue source: Your First Café Job in Australia: Useful English for New Staff.

Part 1: Matching

  1. Could you walk me through it? → G (Could you explain it step by step while I watch?)
  2. Any milk preferences? → C (Do you want a particular type of milk?)
  3. Let me see what I can do. → A (I will try to help, but I am not promising a particular result.)
  4. Can I give you a hand? → H (Can I help you with that?)
  5. Just so I understand, do you mean...? → B (I want to check I understood your instruction.)
  6. Would you like anything to eat with that? → F (Do you want food as well as your drink?)
  7. I can see why that's frustrating. → E (I understand why you are annoyed.)
  8. Behind you! → D (I am walking behind you, so please be aware of me.)

Part 2: Multiple choice

  1. You do not understand an instruction. What is the best thing to say? → B: Sorry, could you say that again more slowly?
  2. The customer changes their mind mid-order. What should you do? → B: Repeat the new order and check it is right.
  3. Which response is safest when you do not understand? → C: Sorry, could you say that again?
  4. A customer asks for a free replacement drink and you are a new staff member. What is the best reply? → A: I'll check with my supervisor about how we can fix this.
  5. You did not hear whether a drink needs oat milk or regular milk. What should you do? → A: Ask the barista to repeat the milk choice
  6. What does "Do you need a hand?" mean? → A: Do you want me to help you?

Part 3: Correct order

  1. Supervisor: Morning! You must be the new team member.
  2. New staff member: Yes, I'm here for my first shift. Sorry, I'm a bit early.
  3. Supervisor: No worries, early is great. Let's start with the kitchen. Do you have any questions so far?
  4. New staff member: Yes, where should I put my bag and phone?
  5. Supervisor: There's a staff area out the back. I'll show you.
  6. New staff member: Thanks. Could you show me where the cleaning supplies are kept?
  7. Supervisor: Sure. They're in that cupboard. Please ask before you use anything you don't know.
  8. New staff member: Okay, I will. What should I do if the café gets really busy?

As printed on the worksheet (top to bottom), the correct numbers are: 6, 3, 5, 2, 7, 4, 8, 1.

Role-play and progress

Answers will vary. Watch for: Workplace rules differ between employers. Tell students to follow their workplace procedures and ask a supervisor, especially for allergies.

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