1. Scope
This policy applies to paid Chatsifieds business services such as approved Phrase Wall sponsorships, partner placements, setup work and related services. Free public learning content has no purchase price to refund.
2. Price confirmation before purchase
Website plan figures are indicative Australian-dollar pricing. Before a business is asked to pay or becomes bound to a paid service, Chatsifieds will confirm the agreed scope, duration, total amount payable and applicable GST treatment in writing.
3. Change-of-mind cancellation
Where no service failure or other legal right applies, a change-of-mind cancellation is handled according to the written service confirmation. For a monthly arrangement, a business can normally give written notice not to continue into a future billing/service period. We will not describe a change-of-mind rule as limiting rights that cannot lawfully be excluded.
4. Setup work and work already performed
If setup work has not started and no non-recoverable commitment has been made, we will consider refunding any unused prepayment. Once agreed work has begun, any change-of-mind refund may reasonably take account of work properly performed and unavoidable costs already incurred, subject always to applicable law and the written agreement.
5. Fixed-term packages
A fixed-term package such as a six-month Founding Partner arrangement is governed by the confirmed written scope and term. A request to end early for convenience may not result in a full refund for services already supplied or committed, but this does not remove any remedy available for a service failure or another non-excludable legal right.
6. Australian Consumer Law
Nothing in this policy or a Chatsifieds agreement excludes, restricts or modifies consumer guarantees, remedies or other rights that cannot legally be excluded under the Australian Consumer Law.
Where the consumer guarantees apply to a service, relevant guarantees can include that services are provided with due care and skill, are fit for an agreed purpose and are supplied within a reasonable time where no time is fixed. Remedies depend on the circumstances and seriousness of the failure and may include rectification, cancellation, a refund for an unused/reduced-value portion and compensation for reasonably foreseeable loss where the law provides it.
7. No refund based only on marketing performance
Unless a written agreement guarantees a specific measurable outcome, a sponsorship not producing a desired number of sales, visits, clicks, enquiries, search rankings or redemptions is not by itself evidence that the agreed placement service failed. This does not affect rights arising from an actual service failure, misleading representation or other legal entitlement.
8. Service changes by Chatsifieds
During a committed paid period, we will not rely on a general website-update clause to materially reduce the core paid service without agreement, a contractual right that is fair and lawful, or a change reasonably required for law, security or safety. If a material change prevents us supplying the agreed service, we will discuss an appropriate remedy having regard to the agreement and applicable law.
9. Partner offers
If a learner/customer has a problem with a product, discount or service supplied by a third-party partner, the partner is responsible for resolving the issue with its customer. This does not affect any responsibility Chatsifieds may have for its own service or representations.
10. Requesting a remedy
Email [email protected] with your business name, the agreed service, invoice/payment reference if applicable, what went wrong and the remedy you are seeking. We will assess the request against the written agreement and applicable law.